Privacy Policy

Protea Refurbishment Ltd

1. Introduction

Protea Refurbishment Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your personal information when you:

Visit our website;

Request a quotation;

Engage us to carry out works.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Protea Refurbishment Ltd is the data controller responsible for your personal data.

If you have any questions about this policy or your data, you can contact:

Protea Refurbishment

3. What Personal Data We Collect

We may collect and process the following information:

Name

Address

Email address

Telephone number

Project details and property information

Payment and invoicing information

We only collect data that is necessary to provide our services.

4. How We Collect Your Data

We collect personal data when you:

Request a quotation;

Enter into a contract with us;

Communicate with us during a project.

5. How We Use Your Data

We use your personal data to:

Provide quotations and carry out works;

Communicate with you regarding your project;

Process payments and issue invoices;

Comply with legal and regulatory obligations.

We do not use your data for marketing unless you have explicitly agreed.

6. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to provide services you have requested;

Legal obligation – to comply with tax and legal requirements;

Legitimate interests – to run and manage our business effectively.

7. Data Sharing

We do not sell or share your personal data for marketing purposes.

We may share your data where necessary with:

Suppliers or subcontractors (for project delivery);

Accountants or payment providers;

Legal or regulatory authorities where required.

All third parties are required to respect your data and process it lawfully.

8. Data Retention

We retain personal data only as long as necessary, including:

For the duration of your project;

For legal, tax, and accounting purposes (typically up to 6 years).

9. Data Security

We take reasonable steps to protect your personal data from:

Unauthorised access;

Loss or misuse;

Disclosure or alteration.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data;

Request correction of inaccurate data;

Request deletion of your data;

Restrict or object to processing;

Request transfer of your data (data portability).

Requests can be made by contacting us.

11. Complaints

If you are unhappy with how we handle your data, you can contact the:

Information Commissioner’s Office (ICO)Website: https://www.ico.org.uk

12. Cookies

We do not use cookies or tracking technologies on this website.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.