Terms and Conditions
TERMS AND CONDITIONS
Protea Refurbishment Ltd
1. Definitions
“Protea Refurbishment Ltd”, “we”, “us”, “our” means Protea Refurbishment Ltd.“Client” means the person or entity who authorises the Works.“Works” means the services and labour set out in the quotation.“Practical Completion” means when the Works are substantially complete and fit for intended use, notwithstanding minor defects (snagging).
2. Website Use & General Information
The content on this website is provided for general information only and does not constitute a binding offer or quotation.
No contract is formed until a quotation is formally accepted.
We make reasonable efforts to ensure accuracy but do not guarantee that content is complete, current, or error-free.
We reserve the right to update, amend, or remove website content at any time without notice.
We do not guarantee uninterrupted access to the website.
3. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Protea Refurbishment Ltd unless otherwise stated.
No content may be copied, reproduced, or used without prior written permission.
4. Privacy
We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
Information is used only to provide quotations, carry out works, and for invoicing and communication.
We do not share personal data except where necessary to fulfil the contract or required by law.
Clients may request access, correction, or deletion of their data. Complaints can be made to the Information Commissioner’s Office (ICO).
5. Quotations & Acceptance
Acceptance of a quotation (written, email, text, or verbal) confirms acceptance of these Terms.
Quotations are valid for 60 days.
All quotations are based on visible conditions and information provided. We reserve the right to revise costs where:
Scope changes;
Unforeseen issues arise;
Additional work is required.
No additional work will proceed without agreement where reasonably practicable.
6. Cancellation
Clients retain statutory rights under the Consumer Contracts Regulations 2013.
Cancellation within 24 hours of the agreed start time may incur charges up to £280 for costs and lost time.
Failure to provide access may result in a call-out charge.
7. Payment Terms
Payment is due within three (3) working days of completion unless otherwise agreed in writing. Time is of the essence for payment.
We may request a deposit before commencing work.
Late payment may result in:
Suspension of works;
Recovery of associated costs;
Statutory interest (where applicable).
Ownership of materials and work remains with Protea Refurbishment Ltd until paid in full.
8. Staged Payments (Projects Over £2,000 or As Agreed)
For larger works, payments will be staged as agreed, typically including:
Deposit prior to commencement;
Interim payments at agreed milestones;
Final payment within 3 working days of Practical Completion.
Failure to make stage payments may result in suspension and delay.
9. Retention (Projects Over £15,000)
A retention of 5% may apply:
2.5% released at Practical Completion;
2.5% released after 3 months, subject to no outstanding workmanship defects.
Retention applies to workmanship only and does not extend the 12-month guarantee.
Retention does not apply to materials, variations, or specialist subcontract works.
10. Materials Purchased on Behalf of the Client
Where we purchase materials on the Client’s behalf:
We act as the Client’s agent;
Materials are charged at cost, including delivery and return costs;
Title transfers upon payment.
We provide no guarantee for materials, whether supplied by the Client or purchased on their behalf.
We will use reasonable care when sourcing materials but cannot offer any warranty beyond that of the manufacturer or supplier.
If materials fail:
We will assist in pursuing supplier/manufacturer warranty claims;
Labour for removal and replacement is chargeable;
If the claim is unsuccessful, both labour and replacement materials remain chargeable.
11. Workmanship Guarantee
We guarantee workmanship for 12 months from the last day on site.
This covers defects arising directly from our work only.
This guarantee excludes:
Cracks due to structural movement or settlement;
All materials (client supplied or purchased on their behalf);
Wear and tear, misuse, lack of maintenance, or third-party interference.
Defects must be reported in writing within a reasonable time.
This guarantee does not affect statutory rights under the Consumer Rights Act 2015.
12. Variations
Any change to the agreed works is a variation.
Variations must be agreed in writing before work proceeds where reasonably practicable.
Variations may affect cost and completion time.
We are not obliged to carry out additional work without agreement.
Urgent works required for safety or to prevent damage may proceed, with costs chargeable.
13. Delays (Including Weather & Unforeseen Events)
We are not liable for delays outside our control, including:
Weather conditions;
Supplier or delivery delays;
Hidden defects;
Client changes or delays;
Access issues;
Third-party or utility delays;
Force majeure.
Completion dates will be extended reasonably.
No compensation is payable for such delays.
14. Access & Working Conditions
The Client must provide safe and suitable working conditions, including:
Reasonable access to the site;
Availability of utilities where required;
A safe working environment compliant with health and safety requirements.
We reserve the right to suspend works where conditions are unsafe.
Delays caused by restricted access or unsafe conditions may result in additional charges.
15. Health & Safety
The Client is responsible for identifying and informing us of any known hazards, including asbestos or other hazardous materials.
Unless explicitly agreed, we do not undertake hazardous material removal.
We reserve the right to stop work if health and safety risks are identified.
Any resulting delays or costs will be chargeable.
16. Parking
The Client must provide suitable parking within reasonable distance.
If not provided, the Client agrees to cover all associated costs, including:
Permits;
Meter charges;
Congestion charges;
Parking fines where no reasonable alternative exists.
17. Waste Disposal
Unless otherwise agreed, we will remove general construction waste generated by our works.
Hazardous or specialist waste is excluded and may incur additional charges.
18. Practical Completion & Snagging
Practical Completion is achieved when the Works are substantially complete and usable.
Minor defects or snagging items do not prevent completion.
Final payment remains due upon Practical Completion.
19. Suspension of Works
We reserve the right to suspend works where:
Payments are overdue;
Site conditions are unsafe;
The Client interferes with or obstructs the Works.
Any resulting delays or costs will be chargeable.
20. Photographs & Marketing
We reserve the right to take photographs of completed works for portfolio and marketing purposes.
No personal or sensitive information will be disclosed.
21. Liability
We hold appropriate insurance.
We are not liable for:
Pre-existing defects;
Items not removed or protected;
Cash, jewellery, antiques, or sentimental items left on site.
We are not liable for indirect or consequential losses.
Liability is limited to the contract value except where law prevents limitation.
Issues must be reported within 48 hours where reasonably apparent.
22. Website Enquiries
Submitting an enquiry through the website does not create a contractual relationship.
Work will only proceed following formal agreement.
23. Dispute Resolution
Disputes must be raised in writing.
Both parties agree to attempt resolution in good faith and allow reasonable opportunity to inspect and rectify.
If unresolved, mediation should be considered before legal action.
This does not affect statutory rights.
24. Governing Law
These Terms are governed by the laws of England and Wales.
25. Amendments
Protea Refurbishment Ltd reserves the right to amend these Terms.
The applicable version is that in force at the time of acceptance.